Initial Disclosure Document
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What is an Initial Disclosure Document?
The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with a document called an 'Initial Disclosure Document'. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us and what to do if you have a complaint.
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Who regulates us?
Sports Bikes International Limited is authorised and regulated by the Financial Conduct Authority (Number 1035178). You can check this on the FCA's website www.FCA.gov.uk/register or by contacting the FCA on 0300 500 8082.
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Consumer duty & treating customers fairly
Sports Bikes International Limited is fully committed to treating customers fairly and delivering good outcomes for all customers as a natural result of our commitment to the core values that underpin our culture.
We are dedicated to acting in our customer's best interests, providing fair and transparent services, car finance options that meet your individual circumstances and providing continued and ongoing support.
If you have any questions, or concerns, or require further information, please do not hesitate to contact us.
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Which service will we provide you with?
We offer a non-advised service, meaning we cannot give you advice or a recommendation on products. But in assessing your application we will ask you for information to enable us to identify your needs and present a selection of products relevant to your requirements. You will then need to make your own choice about how to proceed. You will receive the pre-contract credit information which will detail the Terms & Conditions of the product you have chosen and advise you about any other fees and interest relating to the product. Please note that all our telephone calls are recorded for training and monitoring purposes.
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What products do we offer?
Sports Bikes International Limited is a credit broker and not a lender. We can introduce you to a limited panel of lenders, who have different interest rates and charges. We work on a non-advised basis, meaning we cannot offer advice or make recommendations on products. We will explain the key features of your chosen product to you, and you must decide whether the finance product is right for you. We are only able to offer finance products from these providers, which may be suitable for you. Although we receive commission from lenders, we aim to provide finance solutions that meet our customers' needs.
Our process is designed to balance lender efficiencies and approval rates while ensuring that customers receive a fair and appropriate finance offer.
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What will you have to pay us for our services?
We do not charge a fee for the introduction to the finance provider.
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Commission Disclosure
We do not charge you a fee for our service; instead, we receive a commission payment from lenders for arranging finance on your behalf. The commission we receive may vary depending on the lender and product. The commission payment received is for the introduction and work in facilitating and arranging the finance for you and is a one-off payment from the lender to Sports Bikes International Limited.
The lenders we work with pay commissions at different rates; these are predetermined and cannot be changed for your agreement. We are only able to offer finance products from these providers, which may be suitable for you. Our lender selection process is structured to balance lender efficiencies with customer approval rates and APR. While we receive commission from lenders, we aim to provide finance solutions that meet our customers' needs. The calculation of this commission is based either on a fixed fee or a percentage of the amount you borrow.
The amount of commission and how it is calculated will be disclosed to you and we will obtain your agreement in writing before proceeding.
If you have any questions about how we are paid or how we select lenders, please ask before proceeding.
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Suitability and Affordability
We aim to support and tailor our service appropriately to those customers who may be particularly vulnerable due to their current circumstances or recent life events. If you have a disability, physical or mental health condition, feel vulnerable due to a change in personal circumstances, or just need extra support please let us know and we will do our best to help you. You should make sure you have sufficient time and support to assess the information given to you and ensure the funding option offered is suitable for you and meets your requirements. If you are unsure, please don’t hesitate to ask us for further explanations, help and support.
It is important that you only enter into an agreement if you can comfortably afford the repayments. You should assess the monthly payments you are required to make throughout the term of the agreement and ensure you can meet these and other current obligations without suffering undue hardship. If you are aware of any changes in your life or your household circumstances, that may affect your ability to maintain your loan repayments, please make us aware. Your credit rating could be adversely affected if you do not make payments when due which could make it harder or more expensive for you to access finance facilities in the future.
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What to do if you have a complaint
Our aim is always to provide an exceptionally high level of service to all of our customers. Where customers feel they have cause to raise a complaint it is important to us that these are dealt with objectively, fairly and within an acceptable time frame.
The following procedure explains how we deal with complaints, our commitments to you and what redress you have if you think your complaint has not been resolved to your satisfaction.
If you have a complaint about any aspect of our service then we would like to hear from you.
How to tell us if you have a complaint
To help us investigate and resolve your issue as quickly as possible, you can contact us by telephone or in writing. The most appropriate person will handle your complaint in the quickest possible time.
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Our complaints contact details are:
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Phone: 0203 633 9192
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Post: Sports Bikes International Limited, Complaints Department, R/O 234 Billet Road, London, E17 5DY
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E-mail: info@SportsBikesInternational.com - please provide your name and day time contact number where we can contact you between the hours of 8.30am - 6pm Monday to Saturday and 10am – 4pm on Sundays.
What information do we need to address your complaint?
To assist us in resolving your complaint efficiently it would be helpful if you could provide the following information:
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Your full name and preferred contact details
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Full details of your complaint
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Copies of relevant paperwork
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What you expect us to do to put things right
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Any other information that you think may be relevant
What we do if we receive a complaint from you
Any complaint, verbal or written, will be allocated it to the most appropriate Complaints Handler.
We will always try to resolve your complaint immediately. However, sometimes this may not be possible. In all cases we will implement the following process:
Complaint Process
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Your case reference will be your order/contract number
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We will give you the name and title of the person handling your complaint
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We will send you written acknowledgement within 3 working days of receiving your complaint
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Make contact to seek clarification on any points where necessary
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Fully investigate your complaint internally and third parties where relevant
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Keep you informed and fully updated regarding any progress
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Discuss with you our findings and our proposed response
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Our aim will be to send you our final written response within ten working days but no later than eight weeks as required by the Financial Conduct Authority
Investigation
The Customer Resolutions Department will work with the relevant department managers to establish the nature and scope of your complaint having due regards to the Financial Conduct Authority's direction:
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Deal with complaints promptly and fairly
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Give complainants clear replies and, where appropriate, fair redress
Eligibility
It is Sports Bikes International's policy to treat all complainants the same, however, certain types of complaints fall within the scope of FCA rules and consequently within the jurisdiction of the Financial Ombudsman Service.
FCA Complaints Rules
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Complaints made by, or on behalf of an eligible complainant; Eligible Complainants are essentially individuals and certain small businesses
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The Complainant must relate to the provision of or failure to provide a financial service or a redress determination and;
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The Complainant must allege that they have suffered, or may suffer, financial
loss, material distress or material inconvenience
Final Response
This will set out clearly the decision and the reasons for it. If any compensation is offered a clear method of calculation will be shown.
Where appropriate we are required to include details of the Financial Ombudsman Service in the final response. If dealing with an eligible complainant and a regulated activity, we will:
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Explain that the complainant must refer the matter to the Ombudsman within six months of the date of this letter or the right to use this service is lost
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Indicate whether we consent to waive the relevant time limits.
Complaints settled within 3 business days
Complaints that can be settled to your satisfaction within 3 business days can be recorded and communicated differently. Where we consider a complaint to be resolved to your satisfaction under this section, we will promptly send you a Summary Resolution Communication, being a written communication from us which:
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Refers to the fact that you have made a complaint and informs you that we now consider the complaint to have been resolved to your satisfaction;
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We will tell you that if you subsequently decide that you are dissatisfied with the resolution of the complaint you may be able to refer the complaint back to us for further consideration or alternatively refer the complaint to the Financial Ombudsman Service.
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Indicates if we consent to waive the relevant time limits, (where we have discretion in such matters)
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Provide the relevant addresses of the Financial Ombudsman Service.
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Refer to the availability of further information on the website of the Financial Ombudsman Service.
Closing a complaint
We will consider a complaint closed when we have made our final response to you. This does not prevent you from exercising any rights you may have to refer the matter to the Financial Ombudsman Service.
What to do if you are not happy with our decision
If you have a regulated consumer credit contract arranged by us and are not satisfied with our Final Response, you may be eligible to refer the matter to the Financial Ombudsman.
Financial Ombudsman Service
If relevant then you can refer your complaint to the Financial Ombudsman Service – you must do this within six months of our final response. When we send you a final response, we will also provide you with a copy of the Financial Ombudsman Service’s explanatory leaflet.
We will co-operate fully with the Ombudsman in resolving any complaints made against us and agree to be bound by any awards made by them.
You can contact the financial Ombudsman at the following address:
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
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Tel: 0800 023 4567 (free for most people from a fixed line)
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Tel: 0300 123 9123 (cheaper for those calling using a mobile)
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Tel: 020 7964 0500 (if calling from abroad)
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Website: www.financial-ombudsman.org.uk
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Last updated: 21st August 2025